Terms of Service

§ 1 Scope, customer information

The following general terms and conditions regulate the contractual relationship between Autohaus Jarvers GmbH sales-ontop and consumers and entrepreneurs who buy goods through our shop. We do not recognize any conditions that conflict with or deviate from our terms and conditions. The contract language is German.

§ 2 Conclusion of contract The offers on the Internet represent a non-binding invitation to you to buy goods.

You can add one or more products to the shopping cart. In the course of the ordering process, you enter your data and wishes regarding payment method, delivery modalities, etc. Only when you click on the order button do you make a binding offer to conclude a purchase contract. You can also place a binding order by phone or fax. The confirmation of receipt sent immediately by email or fax also declares acceptance of your offer and the purchase contract is thus concluded. In the case of a telephone order, the purchase contract is concluded if we accept your offer immediately. If the offer is not accepted immediately, then you are no longer bound by it.

§ 3 Customer information: Storage of your order data

We save your order with details of the contract concluded (e.g. type of product, price, etc.). We will send you the terms and conditions, but you can access the terms and conditions at any time via our website after the contract has been concluded. As a registered customer, you can access your past orders via the customer login area (login).

§ 4 Customer Information: Correction Note

You can correct your entries at any time before submitting the order with the delete button. We will inform you about further correction options on the way through the ordering process. You can also completely end the ordering process at any time by closing the browser window. Spare parts are very different in their design, for example in size and weight, so the shipping costs can deviate from the standard. We reserve the right to adjust the shipping costs in consultation with you.

For B2B transactions (dealers), a storage fee of 15 percent of the sales price is charged, but at least EUR 15.00.

There is no guarantee on the availability of the spare parts offered. If you order spare parts or accessories and pay online for vehicles that are more than 17 years old and have not previously requested availability, we charge a handling fee of two percent of the invoice amount for the refund.

§ 5 Retention of title

The purchase remains our property until full payment. After delivery, the responsibility lies with you once the goods have been placed with you.

§ 6 Statutory warranty rights / warranty

Statutory warranty rights exist for our goods. The warranty is regulated by law and runs for 24 months for new goods. This period runs from the day of receipt of the goods. The warranty for exchange spare parts (AT) is 24 months. This period runs from the day of receipt of the goods. The warranty for used spare parts is 24 months. This period runs from the day of receipt of the goods.

§ 7 Commercial place of jurisdiction The exclusive place of jurisdiction for all disputes arising from this contract is our place of business if you are a merchant. § 8 Delivery by Night Star Express and the company nox Larger body parts longer than 120 cm or wider than 60 cm are delivered free to the kerb by the freight forwarder Night Star Express or the company nox. This delivery takes place at night. After parking you are responsible for the goods. § 9 Damage to the delivered goods or undelivered goods are/were delivered with DHL, DPD, iloxx, Night Star Express, nox

all damages and losses are to be reported on the day of delivery in accordance with our general terms and conditions of business Autohaus Jarvers GmbH sales-ontop. If the delivery is made on a Saturday, Sunday or public holiday, the notification must be received by 11:00 a.m. on the next working day.

This is how you act correctly in the event of damage, you check which forwarding agent / shipping service provider has delivered, it says on the shipping label or in your e-mail, the shipping notification

- DHL damage report by 6 p.m. Tel. 0228-4333112 from abroad Tel. 492284333112 and www.dhl.de/schadenmeldung

- Damage report to DPD by 6 p.m. Tel. 01806373200

- Claim report iloxx by 6 p.m. Tel. 09119552595

- Notification of damage to Hellmann Night Star Express by 11 a.m. Tel. 0541-6051638 from abroad Tel. 495416051638 - Notification of damage to nox by 11 a.m. Tel. 01805-833336 from abroad 491805833336

- Notification of damage to Autohaus Jarvers in the event of delivery or loss of the goods by Night Star or nox by 11:00 a.m. With DHL, iloxx and DPD until 6 p.m. Tel. 02571/97165 from abroad Tel. 49257197165 email info-jarvers@toyota.nrw

- Significant digital images must be taken

If this does not happen, it must be assumed that the shipment has been accepted without reservation.

Online dispute resolution The European Commission has provided a platform for online dispute resolution (OS). The OS platform is intended to serve as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. The OS platform can be reached via the following link: http://ec.europa.eu/consumers/odr Note according to § 36 Paragraph 1 No. 1 of the Consumer Dispute Settlement Act (VSBG): "We are to participate in a dispute settlement procedure before a consumer arbitration board neither willing nor obliged to do so.”